POTO DOA & 14-Day Stay Alive Guarantee Policy
At Pieces of the Ocean, we are committed to providing the highest quality corals to our customers. To ensure your satisfaction, we offer a 14-Day Stay Alive Guarantee for all corals purchased from our online store. If your coral does not survive during this period, simply send us an email with a picture, and we will promptly send you a replacement at no cost or issue a credit if a replacement is not feasible. Please note that this guarantee is not applicable to in-store pickups.
Our goal is to provide you with the best possible shopping experience and the health and longevity of your coral is our priority.
*All Replacement will have to pay for Shipping
POTO Auction Payment Policy
We kindly request that you make your payment within 48 hours of the auction's end by logging into your account and completing your purchase. If payment is not received within this time frame, your item will be forfeited and made available for purchase by others through Second Chances.
While we understand that unexpected circumstances can arise, we reserve the right to ban consecutive non-paying customers from future auctions. Non-payment disrupts the bidding process, increases prices, and negatively impacts the experience of genuine bidders. Rest assured, we will always attempt to contact you first before taking such a drastic measure. However, failure to respond to our communication within the designated time frame may result in a ban.
Thank you for your understanding and cooperation in keeping our auctions fair and enjoyable for all participants.